Terms & Conditions


By continuing to place order via this website you agree to be bound by these terms and conditions of sale. All orders placed via this website must be done in good faith and are considered a promise to buy. All information you supply during the ordering process must be true and correct.


Pricing Policy

All transactions are processed in Australian Dollars (AUD).

All Prices quoted on the web page are current as of the date the product page was generated by our system. In case of a discrepancy between the product page price and the shopping cart price, the Shopping cart price at the time of order will take precedence and will be the price applicable in the case that an order is placed. The prices listed on our shopping cart include all relevant taxes including G.S.T, but do not include shipping costs.

Shipping Costs are calculated and added as the customer proceeds through checkout and are clearly visible before any customer information is required. Shipping Costs are calculated based on the product size, weight, handling, and delivery postcode, suburb and method of delivery.

All Prices are subject to change without notice. Due to our discount policy we may not have sold at RRP.

In the event that a product is displayed in error or a pricing error has occurred, Budget Pet Products will cancel the order and notify the customer. Errors and omissions are excluded.


Customer Service Policy

Budget Pet Products is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


Product Disclaimer

Budget Pet Products is set up to service consumers and reserves the right not to supply stock if commercial quantities are purchased and to suspend/close accounts that we believe are used for commercial purposes.

Please note: It is possible that any animal may experience an adverse reaction to a particular product. Budget Pet Products recommends that you consult a veterinary surgeon before using products purchased from us.

Note: not all products have had their claims tested or are registered in all countries, the claims or product registrations relate to the country of origin only. These products are Australian, they are sold within Australia and are subject to Australian law. Some packaging and labelling may differ from that in other countries. Budget Pet Products recommends you check with local authorities if you are unsure about any product.


Security Policy

When purchasing from Budget Pet Products your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected].

Wherever appropriate, Budget Pet Products may require you to verify the validity of your account prior to fulfilling your order. You may be asked to either confirm a code sent to you via sms, or to confirm a small deposit of funds (under 50 cents) put into your bank account and until the amount is confirmed your order will be held. If you are unable to wait for the funds to clear in your account, we can process a small charge amount (under 50 cents) which should be visible in your account within minutes of processing, allowing you to verify the account straight away.

The purpose for validating your identity is to provide our customers with a secure, smooth, efficient, and customised experience and to avoid participating in any form of identity theft or fraud. After your account has been verified, your order will be released. Should you choose not to verify your account, a full refund will be provided.

Promotions

One entry per promotion, per household and open to Australian residents only. Entries will be withdrawn at any time at our discretion. All promotions exclude Budget Plus. Each promotion will have their own full Terms and Conditions, please read carefully. They will be found on the promotion landing page or please contact us for a copy [email protected].


Privacy Policy

Please refer to: https://www.budgetpetproducts.com.au/privacy-policy


Shipping And Delivery

Please refer to: https://www.budgetpetproducts.com.au/shipping


Return and Exchanges

Please refer to: https://www.budgetpetproducts.com.au/return-and-exchange-policy