Return and Exchange Policy

Budget Pet Products Pty Ltd offers a 21 day* money-back guarantee (less shipping costs) provided the product is returned unused, in the original undamaged box including all original packing, original owner's manuals, warranty card and any included accessories, remote control, and/or power cords that came with the product. We reserve the right to charge an AUD $5.00 restocking fee or refuse the return if the items are returned incomplete or damaged in any way. Except in cases where the product was shipped in our error or was considered to be faulty on arrival, the purchaser is required to pay all costs incurred with regard to shipping the product back to Budget Pet Products Pty Ltd.

* Effective from date of receipt

Procedure for Returns and Exchanges

  1. Please contact Budget Pet Products and let us know about the issues concerning the order.

    We can be contacted email: [email protected]

  2. Please note: You will be required to provide images within 24 hours of delivery, when making a claim for the below.

    • faulty/flawed item/s
    • items received (missing item/s claim)
    • damaged item/s, out of date item/s
  3. Upon receiving a return or exchange reference number, please label and post back the items to the below address:

    Budget Pet Products Returns
    PO Box 2537
    Nerang BC
    Qld 4211

  4. Once we receive your item/s, we will send you an acknowledgment. Providing the items arrive in its unused, original condition, including intact packaging as received from us.  Refund or exchange will be processed.

  5. Items that are being returned (new/undamaged) are required to be returned in a padded parcel to protect the contents and be trackable.

  6. Refunds will be processed using the original tender type. Credit Card refunds will be processed against the original card details (the exact card used to make the original purchase).  Paypal refunds will be refunded back to the original Paypal account.  Bank deposit payments will be paid back to bank account as soon as BSB and Account details are supplied to us.