Availability of Pet Care Essentials
- Tick, Flea and Worm Prevention and Treatment
In light of the novel coronavirus (COVID-19) outbreak we would like keep you updated about what we are doing in response to this challenging and unprecedented situation
Is Budget Pet Products still open?
Both our warehouse and Customer Service Team, located on the Gold Coast in Queensland, remain open. The health and wellbeing of our staff and our customers is of paramount importance and based on the advice of the World Health Organisation and Australia’s Chief Medical Officer we have implemented the following precautionary measures:
- We have re-trained all our team members on increased hygiene standards
- Suspended pickup orders until further notice
- Limited personal proximity measures
- Appropriate quarantine for any staff returning from travel, or experiencing any flu like symptoms
Helping you care for your pet
We are currently experiencing increased demand for many pet speciality products and will continue to partner with manufacturers to provide uninterrupted supply as best we can. To help ensure fair and equal access, you may begin to see limits on some products currently in high demand.
Our warehouse team continue to work tirelessly to fulfil orders, however we ask for your patience and understanding should a delay occur in the delivery of your order.
Changes to deliveries
Delivery services are still running and we will continue to work closely with our freight and logistics partners to minimise delays to deliveries and keep our customers informed wherever possible.
As of 16th of March, Australia post parcels no longer require a signature for delivery or collection at a Post Office or on delivery. If a signature is required, the customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Signatures are no long required for parcel delivery. All Fastway deliveries will be processed as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, an a photo will be taken of the item at the door. Fi the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped in to a local Parcel Connect outlet for collection at a convenient time, or returned to the nearest depot for re-delivery.
We appreciate your patience and understanding and will continue to monitor the situation closely and act quickly on the advice of health authorities. We will continue to provide any further updates via email and through social media.
The Budget Pet Products family