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COVID-19 UPDATE

 

Availability of Pet Care Essentials

We are continuing to work closely with key suppliers to ensure stock availability of essential items so you can properly care for your pet during this crisis, such as:
 
  • Food
  • Tick, Flea and Worm Prevention and Treatment
  • Litter
  • Hygine
  • Treats
All non essential items are still available to purchase.
 
 

 

27/03/2020

 

Thank you to all of our pawsome customers and hardworking staff, we are continuing to move forword and dispatch your orders as quickly as possible.
 
Update re: Returns & Exchanges: 
 
In an effort to keep our staff and customers safe from COVID-19, we have taken the precaution of temporarily changing our Return and Exchange Policy. For all purchases from 28 March 2020 until further notice, we will not accept returns or exchanges where you have simply changed your mind. For all purchases made up to and including 27 March 2020, we will not be processing return requests or issuing return reference numbers until further notice. Customers should still contact us within 21 days of the date on their receipt to advise us that they wish to return their goods as per our former Return and Exchange Policy. When it becomes safe to accept returns and exchanges again, we will issue a return or exchange reference number so that customers can then send us the goods they wish to return or exchange.
 
Thank you for your understanding and continued support. We hope you stay safe and happy through this time. 
 
 

20/03/2020

As a result of the Government’s tightened restrictions on indoor gatherings we have decided to temporarily suspend phone support.
 
Effective Monday 23rd March our customer service team will continue to answer enquiries via email and online chat during business hours. We appreciate your patience and understanding during this time and pass on our best wishes for the health and safety of all our customers.

 

19/03/2020

In light of the novel coronavirus (COVID-19) outbreak we would like keep you updated about what we are doing in response to this challenging and unprecedented situation

Is Budget Pet Products still open?

Both our warehouse and Customer Service Team, located on the Gold Coast in Queensland, remain open. The health and wellbeing of our staff and our customers is of paramount importance and based on the advice of the World Health Organisation and Australia’s Chief Medical Officer we have implemented the following precautionary measures:

  • We have re-trained all our team members on increased hygiene standards
  • Suspended pickup orders until further notice
  • Limited personal proximity measures
  • Appropriate quarantine for any staff returning from travel, or experiencing any flu like symptoms

Helping you care for your pet

We are currently experiencing increased demand for many pet speciality products and will continue to partner with manufacturers to provide uninterrupted supply as best we can. To help ensure fair and equal access, you may begin to see limits on some products currently in high demand.

Our warehouse team continue to work tirelessly to fulfil orders, however we ask for your patience and understanding should a delay occur in the delivery of your order.

Changes to deliveries

Delivery services are still running and we will continue to work closely with our freight and logistics partners to minimise delays to deliveries and keep our customers informed wherever possible.

 

Australia Post:

As of 16th of March, Australia post parcels no longer require a signature for delivery or collection at a Post Office or on delivery. If a signature is required, the customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

 

Fastway Couriers

Signatures are no long required for parcel delivery. All Fastway deliveries will be processed as an ATL (Authority to Leave) transaction. This means the parcel will be left in a safe place at the delivery address, an a photo will be taken of the item at the door. Fi the courier cannot deliver the package to a safe place, they will leave a calling card with further instructions. In this instance, the parcel will be dropped in to a local Parcel Connect outlet for collection at a convenient time, or returned to the nearest depot for re-delivery. 

 

We appreciate your patience and understanding and will continue to monitor the situation closely and act quickly on the advice of health authorities. We will continue to provide any further updates via email and through social media.

The Budget Pet Products family